GetHuman is an online advocacy for high quality customer service.
It is a website run by volunteers, and it services over one million consumers in the USA. It provides a rating system and keeps a data base of customer service experiences.
"The most popular part of the gethuman website is the gethuman database of secret phone numbers and codes to get to a human when calling a company for customer service."
Wow - we could really benefit from having a site like this in The Netherlands.